We do not accept returns or issue refunds under any circumstances.
Exception: If the item we shipped is faulty, or the wrong size/color was sent by us, we will gladly offer a refund, return, or exchange — along with a discount voucher for your next order.
Wrong Size Ordered by Customer
If you ordered an item and the size doesn’t fit, we’re happy to offer an exchange, provided the item meets the following conditions:
• The item is in good, unused condition
• All original tags are still attached
• There are no marks from makeup or perfume/fragrance
Please be careful of these points when trying the item on.
Please be careful of these points when trying the item on.
You will need to send the item back to us first for inspection. If it passes inspection with no issues and remains in good condition, we will proceed with sending the exchange item back to you.
Please note: you will be responsible for the shipping cost both ways — sending the item to us, and us shipping the replacement back to you.
Important: Contact Us Before Returning Anything
If you send an item back to us without prior notice, we will not be responsible for any refund, return, or exchange.
So before returning an item, or if there’s any issue with your order, please email us first so we can assist you.
14-Day Return Window
We accept returns for defective items or size exchanges only within 14 days of the order reaching the customer. Requests made after this 14-day period will not be accepted, and we bear no responsibility in such cases.