Shipping Rates
Delivery time: 4–7 business days worldwide via DHL.
| Destination | Fee |
|---|---|
| Thailand | Free Shipping |
| USA & Australia | $35 USD |
| UAE & Brazil | $50 USD |
| Everywhere else | $35 USD |
Processing Time
Please allow 1-3 days for us to pack your order (for in-stock items). We ship Monday to Friday from our warehouse in Thailand.
Customs & Taxes
We ship all orders from Thailand. Import taxes and duties are different in every country, and we have no control over them.
You are responsible for any customs fees, duties, or taxes charged by your country. This is stated clearly before you check out. If you refuse to pay these fees, your parcel may be destroyed by the courier — and you won’t get a refund.
US customers: Because of new tariffs, clothing shipped from Thailand to the US now has import duties added by US customs.
Note: If a parcel is lost, or fails to reach the customer due to unpaid customs/duty fees, we bear no responsibility and are not liable in any way. No refunds will be issued under these circumstances.
Tracking Your Order
Once your order ships, we’ll email you a tracking number. We only ship Monday to Friday, so you won’t get tracking info on weekends.
You can track your order on the DHL website.
Didn’t get a tracking email, or have other questions? Email us at help@malimarea.com. If your item was on preorder, DHL will only send tracking once it’s ready to ship.
Preorder Items
For preorder items, please allow 15 days for us to prepare your order for shipment, after which you will receive your tracking number.
If your order exceeds this 15-day timeframe and we need to cancel it, we will provide you with a discount coupon as a gesture of goodwill for the inconvenience caused. That said, we will always do our best to avoid this situation from happening.
Changing or Cancelling an Order
Once an order has been placed, it cannot be cancelled.
The only exception: if you’ve ordered the wrong size or color, please email us at lilavaticustomercare@gmail.com.
To avoid this, we kindly ask that you double-check the design, color, and size carefully before placing your order.
Lost or Stolen Packages
We’re not responsible for packages that go missing or get stolen after the courier confirms delivery. Please contact DHL directly with your tracking number for the latest info.
Still need help? Reach out to our Customer Care team